check-in and check-out with Killian and valet with Dominic, Rida, Jack and Habib were exceptional. The room on the 17th floor was very nice and spacious. I sought help with the concierge - Maxim was nothing short of amazing, informative and so helpful. He went out of his way to help me plan my weekend with my 3 girls. Keep them happy and hope they stay as I will return hands down for their services once again. Buffet breakfast w/Chris greeting us, and Amy and Janelle (sp?) were also extremely friendly.
Lesley
июль 2024 г.
The rooms are finished to a high standard and spacious We stayed over new year, even when the lobby was busy the hotel floors and rooms were quiet Rooms are well stocked and you get a bottle of water daily which is appreciated Comfy beds and pillows
Susan
январь 2024 г.
We travel quite a bit and always stay in luxurious hotels that are very expensive and genuinely lack any customer service at all. In contrast, this stay was a ten on every level, with exceptional customer service and excellent food and wine in the hotel restaurant; it was terrific. We will be traveling back and staying here again. Thank you!
Heidi
февраль 2024 г.
I always come back to the Sofitel because it is in my opinion the best Hotel downtown, I have experienced. Service, in general from the receptionist to the doormen to the concierge,, and of course the ambiance, the bed, the comfort, the staff, and at the restaurant ( Renoir) the food was delicious, their Risotto is exceptional I tried the Peas risotto and the mushrooms risotto...unreal!! I loved AYA and Michael ( February 8, 2023 dinner) as well as excellent the room service ( Feb 9th 2023 breakfast). A few words for the manager of Renoir: I requested something specific and she delivered with discretion and elegance. I forgot to take her name. she was there during lunch on Feb 8th.
Magda
февраль 2023 г.
I had an upgrade to a Junior suite and I loved the experience. The bathroom was spacious and the bedroom was just right the bed was as usual excellent and my view on the Mount Royal was super nice.
Magda
март 2023 г.
Very capable staff and especially housekeeping, very spacious room in close proximity to the museums and metro. Nice bar and in house restaurant.
Kevin
июль 2023 г.
Lovely large room. Very large comfy bed and pillows. Balmain products. Very friendly staff
Linda
октябрь 2023 г.
Beautiful hotel in a wonderful location. It hav become one of our favourite places to stay over the years, feels like home!
Kathy
октябрь 2023 г.
Concierge - Claude was consistently fantastic. Central location. Enjoyed the bar and bar staff. Dominique the luggage guy was also great.
Gill
июль 2023 г.
Everyone was super nice and whenever we needed something it was always done in a timely manner. The valet service is a nice added touch as well.
Jodeci
июль 2023 г.